Undertaking & Finalisation of the Claim

Our finance team regularly follows up at the RAF to determine the status of outstanding claims.

We ensure that all the relevant experts, advocates, suppliers, medical aids and other role players involved in a particular matter is paid prior to closing a file.

The Section 17(4)(a) – undertakings are forwarded to clients together with an explanatory letter – see Q & A for more information on undertakings.

Clients receive a detailed statement of account each time a payment is made – queries may be sent to: henriëtte@gertnelattorneys.co.za

Once a final statement of account is sent to the client, we have effectively reached the end of our mandate and journey in this chapter of our client’s journey.

Our client’s files are archived for a period of seven (7) years as stipulated by the requirements of the Legal Practice Council.

We are thankful for each and every individual instruction and the opportunity to have been chosen by our client’s to champion their valuable cause and to have been part of their journey.