Our interactive diagram will show you all the steps involved as well as the people or departments with whom you may be interacting along the way.

Click on the buttons to read more about each step of the process.

The blocks below show you all the steps involved, as well as the people or departments with whom you may be interacting along the way. Click on the buttons to read more about each step.

1. Front Desk

 

Making the call

As you might have guessed, the first step in the RAF claim process is making the call to our offices.

Our friendly and professional staff at reception will direct your call to the relevant attorney and/or supporting staff member that will attend to and address your particular query.

2. Consultation Phase
 

Consultation Phase

After receiving a request to engage the specialised services of Gert Nel Incorporated, we move into the second step of the process. A prospective client will be contacted by one of our friendly staff members to arrange a consultation at a location, date and time which will be suitable to the client, nationwide.
3. Preparation & Lodgement
 

Preparation & Lodgement

Preparation and lodgement takes place after consultation and careful evaluation of the instruction by the attorneys at Gert Nel Incorporated. This is typically when instructions are handed over to our “preparation” department. Stringent statutory requirements have to be met in most instances and our attorneys and staff ensure that these requirements are adhered to.
4. Summons & Opposing of Claim
 

Summons & Opposing of Claim

The fourth stage, Summons and Opposing of Claim, begins once the Road Accident Fund defaults on their statutory obligation to make an offer. The attorney is compelled to serve a summons on the Road Accident Fund in order to protect the client’s interests and expedite the settlement of the matter. The instruction is transferred to our litigation department.
5. Litigation & Preparation for Trial
 

Litigation & Preparation for Trial

Once Gert Nel Incorporated receives the Road Accident Fund’s plea, we progress to Process Litigation & Preparation for Trial, during which pleadings become closed and a pre-trial is scheduled with the attorneys acting on behalf of the Road Accident Fund. Once a pre-trial minute is signed by both parties an application for a trial date is lodged with the Registrar of the High Court.
6. Court Date & Settlement
 

Court Date & Settlement

One of our friendly staff members meets our clients at court to ensure that they are comfortable and well informed about what to expect. Attorneys are to ensure that each individual client’s needs are addressed and that the offer made by the Road Accident Fund speaks to all the elements of the claim.
7. Payment Procedure
 

Payment Procedure

Once the matter is settled, the file is handed over to our finance department where it is prepared and handed over to a cost consultant to draft and prepare the relevant attorney and client and the party and party bills of cost. Party and party costs are the costs that the Road Accident Fund pays as a cost contribution to the attorneys’ fees and are usually ordered by the Court in favour of the client.
8. Undertaking & Finalisation of the Claim
 

Undertaking and Finalisation of the Claim

Upon receipt of the taxed costs from the Road Accident Fund, we move onto the final step. A statement of account is drawn up according to the fee agreement and payment made to the client and/or the correspondent. All the relevant experts, advocates, suppliers, medical aids and other role players are paid at this point.